FAQ
Do you ship internationally?
Yes, we ship worldwide. Shipping rates are calculated at checkout based on your location.
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery time varies by destination:
- US: 5–10 business days
- International: 7–15 business days
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking link.
What’s your return policy?
Due to the intimate nature of our products, we do not accept returns or exchanges unless the item is defective. If you have any issues, we’ll make it right.
How do I know my size?
Each product includes a detailed size guide. If you’re unsure, feel free to contact us — we’re happy to help.
Can I cancel or change my order?
If your order hasn’t shipped yet, we may be able to modify it. Please reach out to us as soon as possible.
How can I contact you?
Use our Contact Form or email us directly at support@4heraura.com.